What is the reason for the delay in releasing imported face masks?

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The delay in releasing imported face masks is due to the importing agent's failure to declare the items.

The Royal Malaysian Customs Department (Customs) has clarified that it did not refuse entry for imported face masks. The department stated that the items could not be released because the importing agent had not submitted a required declaration. This situation arose because the importing agent reportedly did not receive instructions from the importer to declare the goods.
Non-Declaration by Importing Agent

Customs explained that a declaration is a prerequisite for processing and releasing any imported goods. Without this formal declaration, the department cannot ascertain the contents of the shipment or proceed with its release. The statement indicated that the importing agent has since been contacted and is expected to complete the necessary declaration shortly.
Newspaper Report on Undelivered Masks

A local English-language newspaper had reported that approximately 10,000 face masks arriving from overseas had been held back by Customs since the previous Friday. This report highlighted the specific quantity of masks and the duration of their non-release, leading to the department's clarification.
Customs Protocol for Declarations

The department's protocol mandates that all imported items must be declared by an importing agent before Customs can approve their release. This process allows Customs officials to verify the nature of the goods and ensure compliance with import regulations. The current case illustrates a breakdown in this procedural step, rather than an outright refusal of entry by Customs.

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What is the reason for the delay in releasing imported face masks?

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