What is the standard response time for federal road pothole repairs?

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Federal Road Pothole Repairs Must Be Addressed Within 24 Hours

Concessionaires responsible for maintaining federal roads are mandated to repair any potholes within a timeframe of less than 24 hours. This requirement is a standard operating procedure embedded within the federal road maintenance agreements. The Ministry of Works emphasises that it maintains a strict stance on road safety, expecting concessionaires to ensure that road conditions remain safe and smooth for all users.
Pothole Repair Mandate for Concessionaires

Under the terms of federal road maintenance agreements, concession companies are explicitly required to address and patch any identified potholes. The established protocol dictates that this repair work must be completed in under 24 hours. This swift response is crucial for mitigating potential hazards and ensuring the integrity of the federal road network.
Importance of Road Safety and Maintenance

The Ministry of Works has stated its commitment to upholding high standards of road safety. This commitment translates into holding concessionaires accountable for the condition of the roads under their purview. Ensuring that roads are safe and smooth is not merely a procedural matter but a fundamental aspect of their contractual obligations.
Role of the MYJalan Application

While not directly related to the repair timeframe, the MYJalan application serves as a platform for road users to report road damage. Developed by the government in 2023, this system operates on a "no wrong door" policy, forwarding complaints regarding federal, state, and village roads to the appropriate authorities or concessionaires for action. The deputy minister has encouraged greater utilisation of this application, particularly in Sabah, to facilitate prompt reporting and subsequent repairs.

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What is the standard response time for federal road pothole repairs?

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