What is the manufacturing period for affected iPhone 12 and 12 Pro devices?

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Affected iPhone 12 and 12 Pro devices were manufactured between October 2020 and April 2021.

Apple has identified that a small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a faulty component in the receiver module. Devices affected by this issue were manufactured within a specific timeframe, from October 2020 to April 2021. This worldwide service programme is available to eligible customers in Malaysia.
Eligibility for Free Repair

The service programme specifically addresses sound issues with the receiver module, meaning the phone does not emit sound when making or receiving calls. This applies only to the iPhone 12 and iPhone 12 Pro models; the iPhone 12 mini and iPhone 12 Pro Max are not included. Apple or an authorised service provider will examine the device to confirm eligibility for a complimentary repair.
Service Limitations and Conditions

Apple's repair policy may restrict service to the original country or region of purchase. Therefore, an iPhone 12 or 12 Pro bought overseas might not be eligible for repair within Malaysia. Furthermore, the service programme does not extend the standard warranty period and covers eligible devices for two years from the initial retail sale.
Additional Repair Requirements

Any pre-existing damage, such as a cracked screen, must be repaired before the sound issue service can be performed, and there may be associated costs for these additional repairs. Apple advises users to back up their iPhone data to iCloud or a computer before submitting the device for service.

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What is the manufacturing period for affected iPhone 12 and 12 Pro devices?

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