What key challenge does Semak Kasih aim to address for beneficiaries?

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Semak Kasih Aims to Address the Challenge of Unclaimed Insurance and Takaful Benefits for Beneficiaries

The Semak Kasih portal was launched by Bank Negara Malaysia (BNM) to directly address the significant challenge beneficiaries face in identifying and claiming unpaid insurance policies and takaful certificates of deceased family members. This initiative seeks to streamline the process for individuals who may be unaware of existing coverage or unsure how to proceed with claims, thereby ensuring that entitled benefits reach the intended recipients more efficiently.
Difficulty in Verifying Coverage and Initiating Claims

A primary challenge Semak Kasih aims to resolve is the difficulty beneficiaries encounter in verifying whether a deceased individual held any insurance or takaful coverage. This often leads to benefits going unclaimed, as individuals may not know where to look or who to contact. The portal provides a centralised platform to check for such policies, simplifying the initial step of discovery and reducing the burden on beneficiaries during a difficult period.
Substantial Number of Unclaimed Benefits

The scale of the problem is underscored by estimates from the Malaysian Takaful Association (MTA) and the Life Insurance Association of Malaysia (LIAM), which indicate that approximately 50,000 insurance policies and takaful certificates related to death benefits remain unclaimed. This substantial figure highlights the widespread nature of the challenge and the potential impact of the Semak Kasih portal in reconnecting beneficiaries with these outstanding funds.
Improving the Efficiency of the Benefit Claim Process

Beyond merely identifying potential coverage, the portal is designed to enhance the overall efficiency of the benefit claim payment process. By making it easier for beneficiaries to check for coverage and subsequently contact the relevant insurance or takaful provider, Semak Kasih aims to expedite the claim submission and settlement, ensuring that financial support is provided to families in a more timely manner.

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What key challenge does Semak Kasih aim to address for beneficiaries?

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