What kind of technical support and after-sales services will VinFast provide to Filipino customers?

Question

Accepted Answer

VinFast to Offer Comprehensive Technical Support and After-Sales Services for Filipino Customers

VinFast will provide Filipino customers with a holistic support system for its electric motorcycles, encompassing personalized consultations, technical services, and after-sales care. The company aims to establish its dealerships as all-in-one destinations where customers can receive professional support throughout their entire ownership journey, from initial product discovery to ongoing maintenance and service. This commitment is underscored by the simultaneous opening of 21 showrooms across major cities in the Philippines, facilitating easier access to these services for consumers nationwide.
Integrated Dealership Experience for Enhanced Customer Support

VinFast dealerships are designed to function as integrated hubs, combining product displays with energy solutions and technical services. Customers will have the opportunity to engage in personalized consultations to understand their needs, take test rides to experience the vehicles firsthand, and explore various ownership options. This approach ensures that individuals receive tailored advice and support, facilitating informed decisions and a seamless transition into electric motorcycle ownership.
Battery Swapping and Charging Solutions

A key component of VinFast's technical support includes its innovative battery-swapping solution. Customers can experience a one-minute battery swap demonstration at the showrooms, highlighting the convenience and speed of the system. Furthermore, VinFast will offer insights into home-charging solutions, providing customers with flexibility in how they manage their vehicle's power. Strategic partner V-Green will operate public swapping stations, and for the first year, VinFast electric motorcycle owners will receive free battery swaps, with a limit of up to 20 swaps per month per vehicle.
Extended Warranty and Long-Term Peace of Mind

To ensure customer satisfaction and provide long-term value, VinFast is offering an extensive warranty package for its electric motorcycle models. The motorcycles are covered by a 4+2-year or 60,000+12,000-km warranty, whichever condition is met first. This comprehensive warranty aims to provide customers with greater benefits, reduce operating costs, and offer peace of mind regarding the durability and reliability of their electric motorcycles.

Reading history

Hide →

This history is cleared when the page is closed.

What kind of technical support and after-sales services will VinFast provide to Filipino customers?

Loading

Was this article helpful?

Helpful

Not helpful

Report an issue

1

0

0

Share with friends