What led to an express bus operator ceasing city centre services last year?

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An express bus operator ceased city centre services last year due to instructions from the Land Public Transport Agency (APAD) to adhere to regulations mandating operations exclusively at government-licensed terminals. This directive was part of broader efforts to enhance the orderliness and safety of express bus services nationwide.

The situation arose when APAD instructed an express bus operator to cease its Kuala Lumpur city centre services. This action was taken to ensure compliance with existing laws that require all express bus operations to be conducted from government-licensed terminals and transport hubs. APAD has emphasized that this enforcement applies universally to all operators and is not directed at any single company.

APAD stated that the operator's refusal to relocate to authorized terminals persisted despite a grace period of nearly five months. Consequently, enforcement action was initiated in May 2026 to ensure full regulatory compliance. The agency has consistently maintained that it has not issued any licence or approval for the Tun Razak Exchange (TRX) or any location within its vicinity to function as a legal express bus terminal or transport hub.

The agency has approved several alternative locations as legal transport hubs to facilitate compliance. These include Lalaport, IOI City Mall Putrajaya, and 1 Utama, in addition to integrated terminals like Terminal Bersepadu Selatan (TBS) and Terminal Bersepadu Gombak (TBG). These designated locations offer safe, structured, and integrated facilities with convenient public transport access. APAD posits that operators choosing not to utilize these licensed facilities are doing so based on commercial considerations rather than a lack of available options.

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What led to an express bus operator ceasing city centre services last year?

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