What made the PPV manager eventually allow the disabled son and sister in?

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The PPV Manager Made an Exception to the Walk-in Policy for a Disabled Son and His Sister

A PPV manager eventually decided to permit a disabled 25-year-old son and his sister to receive their booster shots, despite the facility's "No Walk-ins" policy. This exception was granted after the son's mother explained that he did not have an appointment and sought to have him receive the vaccine during their visit. The PPV had been turning away approximately half a dozen walk-in requests every one to two hours, making this specific allowance a significant deviation from their standard operating procedure.
A Request for an Unscheduled Booster Shot

The situation arose when a woman approached a volunteer at a PPV in Cheras, explaining that her 25-year-old son, who is disabled and requires support to walk, did not have a scheduled appointment. She inquired if he could receive his booster shot on that day, as waiting for their appointments might require the family to travel to a more distant location. The son was accompanied by his sister, who was also present.
An Exception to the "No Walk-ins" Rule

Following a brief discussion with a seemingly reluctant manager, an exception was made to the "No Walk-ins" rule that had been implemented on January 4 due to crowding issues at offsite PPVs. This decision allowed both the disabled son and his sister to proceed with their vaccinations, marking a notable departure from the facility's established protocol for managing walk-in requests.
Significant Deviation from Standard Procedure

The PPV had been consistently declining walk-in visitors, turning away about six individuals every one to two hours. Therefore, accommodating two additional people, even under these circumstances, represented a considerable departure from their usual operations. The son, who could only make sounds and needed assistance to walk, later demonstrated his gratitude by shaking the volunteer's hand vigorously.

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What made the PPV manager eventually allow the disabled son and sister in?

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