What mitigation steps did e2i and i-vic International take?

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Mitigation Steps Taken by e2i and i-vic International

e2i and i-vic International have implemented immediate mitigation measures to enhance the security of their email and network systems following a malware attack. These steps include continuous checks to identify and address potential vulnerabilities. The organisations are also actively informing potentially affected individuals about the incident and advising them on managing associated risks.
Enhanced System Security and Monitoring

Following the discovery of the malware incident on March 12, e2i and its vendor, i-vic International, have taken immediate action to bolster the security of their email and network infrastructure. This involved tightening existing security protocols and implementing enhanced measures to prevent further unauthorised access. The organisations are committed to ongoing vigilance, conducting constant checks to monitor for and address any emerging potential vulnerabilities within their systems.
Direct Communication and Support for Affected Individuals

e2i is proactively reaching out to the approximately 30,000 individuals whose data may have been compromised. This outreach is being conducted through multiple channels, including email, SMS, and phone calls. The purpose of this communication is to inform individuals about the nature of the incident and to provide them with guidance on how to best manage the potential risks associated with the exposure of their personal data, which may include names, contact details, National Registration Identity Card information, educational qualifications, and employment details.
Advisories on Vigilance and Reporting

In light of the data exposure, e2i is strongly advising individuals to remain vigilant against potential phishing attempts. This includes being cautious of suspicious activities or unsolicited requests that may arise. Individuals who encounter emails that appear suspicious or suspect they might be victims of a scam are encouraged to report these incidents. Such reports can be filed online with the Singapore Computer Emergency Response Team or by contacting e2i directly.

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What mitigation steps did e2i and i-vic International take?

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