What must insurers explain to policyholders about OD-KfK benefits?

Question

## Insurers Must Clearly Explain the Benefits of Own-Damage Knock-for-Knock Claims to Policyholders

Accepted Answer

Insurers are mandated to inform policyholders about the advantages of opting for an Own-Damage Knock-for-Knock (OD-KfK) claim following a motor accident. This includes clarifying that submitting an OD-KfK claim will not impact the policyholder's No-Claims Discount (NCD). The process is designed to expedite repairs and simplify the claims procedure by allowing policyholders to claim directly from their own insurance company.

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What must insurers explain to policyholders about OD-KfK benefits?

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