What previous methods did insurers use to contact beneficiaries?

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Insurers Have Employed Letters and Agents to Reach Beneficiaries

Insurance and takaful companies have previously utilized methods such as sending letters and employing agents to contact beneficiaries of unclaimed policies and certificates. These efforts are part of broader initiatives aimed at ensuring that rightful recipients can access death benefits. The introduction of the "Semak Kasih" portal by Bank Negara Malaysia is intended to enhance the efficiency of these processes and make it easier for beneficiaries to verify and claim their entitlements.
Direct Communication via Mail

A primary method employed by insurance and takaful providers has been the dispatch of letters directly to individuals identified as potential beneficiaries. This approach aims to formally notify them about the existence of an unclaimed policy or takaful certificate, thereby initiating the claims process.
Engagement Through Agents

In addition to written correspondence, insurance and takaful companies have also relied on their network of agents to make contact with beneficiaries. These agents serve as intermediaries, facilitating communication and guiding beneficiaries through the necessary steps to claim their benefits.
Efforts to Improve Claim Efficiency

The engagement of insurers and takaful providers through these methods is underscored by the significant number of unclaimed policies, estimated by the Malaysian Takaful Association and the Life Insurance Association of Malaysia to be around 50,000 for death benefits. The "Semak Kasih" portal was launched to further streamline this process, making it simpler for beneficiaries to confirm coverage and connect with the relevant providers.

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What previous methods did insurers use to contact beneficiaries?

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