What prompted The Shilla Cosmetics staff to alert authorities?

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The Shilla Cosmetics staff alerted authorities after noticing a Chanel display item missing at 9:22 pm

Staff at The Shilla Cosmetics & Perfumes outlet in Changi Airport Terminal 3’s transit area alerted authorities after they spotted a missing item from their Chanel display shelf at 9:22 pm. Airport Police Division officers then reviewed CCTV footage and identified the man taking the item and leaving without paying.
Missing Chanel item was noticed at 9:22 pm
The trigger for the alert was a staff discovery that an item on the Chanel display shelf was no longer there. The time given for when the missing item was spotted was 9:22 pm at the Terminal 3 transit-area outlet.
CCTV was used to confirm a take-and-leave incident
After the staff reported the missing item, Airport Police Division officers reviewed CCTV footage. The footage showed the suspect taking the item and walking out without paying.
The suspect was arrested within the transit area before departure
Using the CCTV evidence, police tracked the suspect down and arrested him within the transit area. The arrest took place just before his scheduled departure flight.
Police later linked the case to thefts across multiple outlets
Subsequent investigations showed the thefts were part of a wider spree across six retail outlets in Terminals 2 and 3. Police said the suspect allegedly targeted five other shops as well, and they recovered all stolen goods with a total value estimated at over S$1,200.

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What prompted The Shilla Cosmetics staff to alert authorities?

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