What recourse do vehicle owners have if they were wrongly summoned by ANPR?

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Recourse Available for Wrongly Summoned Vehicle Owners

Vehicle owners who received incorrect summonses from the ANPR system have avenues for appeal and refund. These individuals can formally request the cancellation of their summonses and seek reimbursement for any payments already made. The process requires submitting supporting documentation to the relevant local authorities.
Appeal and Refund Process

To initiate an appeal for summons cancellation and a refund, vehicle owners must provide evidence of their payments. This typically includes submitting payment receipts and bank statements to substantiate their claims. These documents are crucial for validating the request and demonstrating that a payment was made, especially in cases of alleged erroneous charges.
Submission Channels for Claims

Claims for refunds can be directed to either the Penang Island City Council (MBPP) or the Seberang Perai City Council (MBSP), depending on the jurisdiction. For MBPP, submissions can be made in person at Komtar, Level 3, or via email to perbendaharaan@mbpp.gov.my. MBSP accepts claims at their branch office located at Level One, Pejabat Cawangan Jalan Betek, 14000 Bukit Mertajam, or through their email address, direktorat@mbsp.gov.my.
Deadline for Refund Claims

A specific timeframe has been set for vehicle owners to submit their refund claims. The deadline for all such submissions is September 30. It is imperative for affected individuals to adhere to this date to ensure their appeals and refund requests are considered by the respective city councils.

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What recourse do vehicle owners have if they were wrongly summoned by ANPR?

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