What recourse exists for consumers wrongly charged the RM1 fee?

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Recourse for Consumers Wrongly Charged the RM1 Interbank ATM Withdrawal Fee

Consumers who are still subjected to the RM1 interbank ATM withdrawal fee when using bank-owned machines should lodge a complaint with Bank Negara Malaysia (BNM). The central bank will then undertake follow-up actions against the financial institution involved.
Reporting Incorrect Charges to Bank Negara Malaysia

Bank Negara Malaysia has advised customers who continue to be charged the RM1 fee at bank-owned ATMs to report these instances to the central bank. This reporting mechanism allows BNM to investigate and take appropriate measures against the responsible bank.
Scope of the RM1 Fee Exemption

The RM1 interbank ATM withdrawal fee exemption, effective from July 1, specifically applies to ATMs owned and operated by banks. These bank-owned machines constitute approximately 84 per cent, or nearly 16,000 ATMs, across Malaysia.
ATMs Not Covered by the Exemption

A portion of ATMs, representing about 16 per cent nationwide, are operated by independent, non-bank entities. These machines are managed under separate commercial agreements and are therefore not included in the RM1 fee waiver initiative. These independent ATMs typically do not display a bank's logo, serving as an easily identifiable characteristic for consumers.

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What recourse exists for consumers wrongly charged the RM1 fee?

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