What relief is TNB offering residential customers?

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TNB Offers a Comprehensive Relief Package to Residential Customers

Tenaga Nasional Bhd (TNB) has introduced a multi-faceted relief package designed to alleviate the financial burden on its 7.5 million residential customers. This initiative includes an Easy Payment Plan (EPP) with a waiver on late payment surcharges, an extension of the suspension on electricity supply disconnections, and continued provision of tiered discounts on electricity usage. These measures aim to provide significant support during the ongoing economic impact of the Covid-19 pandemic.
Easy Payment Plan and Surcharge Waiver

A key component of the relief package is the introduction of an Easy Payment Plan (EPP), which will be automatically available to all residential customers. This plan allows customers to manage their payments more flexibly. Crucially, TNB is waiving surcharges on late payments until September 30, 2020, providing a buffer for those who may face difficulties in settling their bills promptly.
Extended Suspension of Supply Disconnection

In recognition of the challenges faced by households, TNB has extended the suspension of electricity supply disconnections. This suspension is now in effect until July 31, 2020, ensuring that customers maintain essential electricity services during this period. This measure offers a critical layer of security and reduces immediate financial pressure on consumers.
Resumption of Meter Reading and Billing

Following a temporary halt during the Movement Control Order (MCO), TNB will resume physical meter reading and billing operations from May 15, 2020. Initially, this will commence in green zone states, with adjustments made to previous estimated bills to reflect actual consumption. Upon receiving their first actual bill, customers will have the option to pay in full or opt for the EPP.
Additional Tiered Discounts

The relief measures are further augmented by a tiered discount on electricity usage, ranging from 2% to 50%. This discount is applicable for electricity consumption between April 1, 2020, and September 30, 2020. This ongoing discount, combined with the EPP and waived surcharges, forms a substantial support system for TNB's residential customer base.

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What relief is TNB offering residential customers?

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