What role did each nationality play in the scam syndicate?

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The Taiwanese, local, and Philippine suspects had distinct roles in the online scam syndicate
Police said the two Taiwanese nationals were the masterminds behind the scam syndicate. The two local nationals acted as runners and drivers, while the 12 Philippine nationals worked as customer service agents who communicated directly with victims.
Taiwanese nationals were described as the masterminds of the syndicate
Police reported that intelligence indicated the two Taiwanese men were the masterminds. They were described as overseeing the scam operations carried out through a call centre setup used for online scams.
Local nationals acted as runners and drivers
The two local men were identified as runners and drivers for the syndicate. In this structure, they supported movement and logistics rather than direct victim communication.
Philippine nationals worked as customer service agents contacting victims
The 12 Philippine nationals were said to serve as customer service agents. Police stated they communicated directly with the victims as part of the ruses used to get victims to transfer money.
All suspects were detained for investigations into cheating under the Penal Code
Police arrested 16 individuals in total, including eight women, during a raid near Jalan Tengku Muhammad in Kuantan at about 11 pm. The suspects, aged between 24 and 51, were remanded for four days until July 24 to assist investigations under Section 420 of the Penal Code for cheating.

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What role did each nationality play in the scam syndicate?

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