What role do old phones play when MyJPJ triggers MyDigital ID?

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Old phones can freeze when MyJPJ tries to open MyDigital ID and a web browser at the same time.
Old phones are described as having trouble opening multiple apps simultaneously, and they may freeze when MyJPJ automatically opens both the MyDigital ID app and a web browser. This can happen during logins where MyJPJ requires MyDigital ID for access.
MyJPJ triggers two apps at once, which strains older devices
The process described involves MyJPJ requiring login via MyDigital ID, after which MyJPJ can automatically open both MyDigital ID and a web browser. The problem is specifically linked to older phones that have difficulty handling multiple apps at the same time.
Freezing is tied to multi-app performance limits on older phones
The issue is not framed as a general login failure, but rather as a device performance problem: older phones “tend to freeze” under the multi-app opening sequence. The description also notes that some older phones may have cache issues, contributing to the freezing behaviour.
The resulting effect is delays at government service points
Because MyJPJ and MyDigital ID are used at places such as post office counters, JPJ branches, and UTC offices, phone freezing can translate into longer wait times. The wider scene described includes people standing and typing awkwardly while their devices struggle to proceed.
The article links the issue to both device and login readiness
Alongside old phones, other barriers mentioned include people who have not installed MyDigital ID, people who cannot remember their MyDigital ID passwords, and system overload affecting login. Within that mix, older phones are singled out as a factor that can freeze the login flow when MyJPJ opens MyDigital ID and the browser together.

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What role do old phones play when MyJPJ triggers MyDigital ID?

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