What role will KTMB staff and ambassadors play during the closure?

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KTMB Personnel to Assist Passengers During JB Sentral Station Closure

KTMB staff and ambassadors will be stationed at both Kempas Baru Station and JB Sentral Station to provide assistance to passengers during the temporary suspension of train services at JB Sentral. This measure is in place to help passengers navigate the changes and ensure a smooth transition while works for the Johor Bahru–Singapore Rapid Transit System (RTS) Link Project are underway. Their presence aims to guide passengers and address any immediate concerns they may have regarding the service alterations.
Assisting Passengers with Intermediary Bus Services

The primary role of KTMB staff and ambassadors will be to assist passengers whose journeys are affected by the closure. Specifically, those booked on the ETS EP9535 and EG9449 trains will be directed to and from an intermediary bus service that will operate between Kempas Baru Station and JB Sentral. These personnel will guide passengers to the designated pick-up and drop-off points at both stations.
Ensuring Safe and Smooth Passenger Movement

Staff and ambassadors are tasked with ensuring the safety and efficiency of passenger movement during the closure period. Passengers will be advised to follow all posted signs and instructions provided by the KTMB personnel. This guidance is crucial for facilitating the orderly transfer between train services and the designated bus connections, minimising any potential disruption to their travel plans.
Providing Information and Support

Beyond logistical assistance, KTMB personnel will serve as a point of contact for passengers seeking information. They are available to answer queries and offer support to travellers who may be unfamiliar with the temporary arrangements. Passengers requiring further clarification can also contact the KTMB Call Centre at 03-9779 1200 for additional details.

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What role will KTMB staff and ambassadors play during the closure?

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