What services are available at the new MM2H counter?

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New MM2H Service Counter Offers Specific Services for Existing Pass Holders

The newly operational one-stop My Malaysia Second Home (MM2H) service counter at the Tourism, Arts and Culture Ministry (MOTAC) is now providing essential services exclusively for existing MM2H pass holders. These services include processing applications for pass extensions, facilitating pass transfers, issuing special passes while awaiting case decisions, and managing other routine daily transactions for individuals already participating in the programme. New applications under the latest conditions are expected to be addressed as soon as the updated framework is finalised.
Pass Extension and Transfer Services

The counter is equipped to handle the renewal of existing MM2H passes, ensuring continuity for participants. Furthermore, it facilitates the process for transferring MM2H passes, which may be necessary for various personal or administrative reasons. These services are designed to streamline administrative procedures for those who are already part of the MM2H scheme.
Special Passes and Daily Transactions

For MM2H pass holders facing pending case decisions, the service counter can issue special passes. This provision offers a temporary status while their applications or cases are under review. Additionally, the counter addresses other day-to-day transactional needs that arise for existing participants, aiming to provide a centralized point of contact.
Application Procedures and Operating Hours

All applications submitted to this counter must be processed exclusively through registered MM2H agents. The service counter operates from 8am to 1pm and 2pm to 5pm on Mondays through Thursdays. On Fridays, the operating hours are from 8am to 12:15pm and 2:45pm to 5pm, with the counter closed on weekends and public holidays.

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What services are available at the new MM2H counter?

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