What services are available at reopened Kedai Tenaga branches?

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Services Available at Reopened Kedai Tenaga Branches

Customers can access a range of services at the reopened Kedai Tenaga branches. These services include paying Tenaga Nasional Bhd (TNB) bills, making enquiries related to bills, and settling payments for other utility providers. Additionally, customers can apply for new electricity supply, process changes in tenancy, and close existing electricity accounts.
Bill Payments and Enquiries

The reopened Kedai Tenaga branches will facilitate direct payment of TNB electricity bills. Beyond just payments, customers can also engage in various bill-related enquiries. This encompasses a broad spectrum of customer service needs directly at the branch.
New Applications and Account Management

Apart from routine bill transactions, customers can initiate new electricity supply applications at the Kedai Tenaga. The branches will also handle administrative processes such as change of tenancy for existing accounts and the closure of electricity accounts. These services cater to customers experiencing changes in their residential or commercial status.
Other Utility Payments and Kiosk Operations

The scope of services extends to payments for other utility bills, offering a consolidated point for household expenses. For customers seeking to utilize these services, 46 Kedai Tenaga branches and 31 self-service payment kiosks will resume operations. The kiosks will operate for extended hours, from 8 am to 8 pm, while the main branches will be open from 9 am to 4 pm.
Meter Reading Resumption

In parallel with the branch reopenings, TNB will also resume its meter-reading operations in stages from May 15. This resumption is planned for areas designated as Covid-19 green zones. Consequently, approximately 7.5 million residential customers are expected to receive electricity bills reflecting actual meter readings.

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What services are available at reopened Kedai Tenaga branches?

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