What should counter users expect after paying for licence renewal?

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Counter users should expect their renewed driver’s licence details to be updated in MyJPJ, but only after logging in via MyDigital ID

After paying for driver’s licence renewal at a post office counter, JPJ, or UTC, the renewal can be completed quickly—one account describes waiting about four minutes before the licence is renewed. However, when users try to view the latest details, they are told that access to MyJPJ requires logging in through MyDigital ID.
Renewal completion is reflected in MyJPJ after payment
At the counter, users are asked for their IC and are told that their renewed licence will be updated and that updated details will be reflected in MyJPJ. In the described experience, the licence renewal was confirmed after a short wait of around four minutes.
Latest details require opening the MyJPJ app
Even after the licence is renewed, users who want visual confirmation are directed to check the latest information in the MyJPJ app. The key point is that the updated expiry details are expected to show up within that app after the renewal is processed.
MyJPJ login depends on MyDigital ID
Users are only able to log into MyJPJ via MyDigital ID, which means MyDigital ID must be installed and accessible on the user’s phone. As of May 2026, MyDigital ID is set to become mandatory for logging into major government apps.
Queue delays at counters can happen during MyDigital ID login issues
The bottleneck at counters is tied to MyDigital ID login problems, which can lead to people standing and checking their licence, road tax, or vehicle ownership details for a long time. The described causes include not having downloaded and installed MyDigital ID, forgetting the MyDigital ID password, using older phones that freeze when MyJPJ opens both MyDigital ID and a browser, and difficulty logging in due to high demand and system overload.

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What should counter users expect after paying for licence renewal?

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