What specific action should customers take if wrongly charged the RM1 fee?

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Customers Should Report Incorrect RM1 ATM Fees to Bank Negara Malaysia

If customers are mistakenly charged the RM1 interbank ATM withdrawal fee when using a bank-owned machine, they should lodge a complaint with Bank Negara Malaysia (BNM). The central bank will then initiate follow-up actions against the financial institution responsible for the erroneous charge. This directive aims to ensure the fee exemption, which took effect on July 1, is correctly applied across all bank-operated ATMs.
Complaint Procedure for Erroneous Charges

Consumers who find themselves charged the RM1 fee at an ATM that belongs to a bank are advised to report the incident to Bank Negara Malaysia. This reporting mechanism is in place to address instances where the exemption, intended for bank-owned machines, is not honoured. BNM will then investigate and take appropriate measures concerning the bank in question.
Scope of Fee Exemption Clarified

The RM1 interbank ATM withdrawal fee exemption specifically applies to ATMs owned and operated by banks, which constitute approximately 84% of all ATMs nationwide, totaling nearly 16,000 machines. It is important for customers to note that this waiver does not extend to ATMs operated by independent, non-bank entities. These independent operators function under separate commercial agreements and typically do not display a bank's logo.
Identifying Bank-Owned ATMs

Customers can generally identify bank-owned ATMs by the presence of a bank's logo on the machine. ATMs operated by private companies, which are not covered by the fee exemption, usually lack such branding. This visual cue serves as a straightforward method for consumers to distinguish between machines eligible for the free interbank withdrawal service and those that are not.

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What specific action should customers take if wrongly charged the RM1 fee?

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