What specific changes has Carrefour Brasil made to its store protocols?

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Carrefour Brasil Will Mandate Store Closures for Future Incidents

Carrefour Brasil has revised its protocols to mandate the immediate closure of a store in the event of future fatalities occurring on the premises. The company issued an apology, acknowledging that its response to a recent incident where a man died in one of its stores was inappropriate, specifically citing the failure to close the store promptly and to properly attend to the deceased. This change reflects a significant shift from their previous operational guidelines.
Mandatory Store Closure Protocol

Previously, Carrefour Brasil's guidelines stipulated that a body should not be removed from its location after a death within the store. However, in the wake of a widely criticised incident on August 14 in Recife, the company has now implemented a new policy. This updated protocol explicitly requires the store to cease operations and close its doors immediately when such a tragic event occurs, ensuring that the situation is handled with greater sensitivity and respect for the deceased and their families.
Acknowledgment of Inappropriate Handling

The retail giant has publicly admitted to errors in its handling of the incident. The company stated that it failed to close the store to await the funeral service and also did not manage the situation surrounding the deceased's body in an appropriate manner. This admission came after images circulated on social media, showing the body covered with umbrellas and surrounded by cardboard boxes while the store continued to operate, sparking public outrage and widespread criticism.
Commitment to Supporting Families

Carrefour Brasil expressed its apologies directly to the family of the deceased sales manager. The company has affirmed its readiness to provide support to the family in any way deemed necessary. This commitment underscores the company's recognition of the gravity of the situation and its desire to address the emotional and practical needs arising from the incident.

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What specific changes has Carrefour Brasil made to its store protocols?

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