What specific coverage does Tune Protect offer for flight delays due to IT outages?

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Tune Protect Offers Flight Delay Claims for AirAsia Passengers Affected by IT Outage

Tune Protect Group Bhd, the exclusive travel insurance provider for AirAsia, is providing support for AirAsia guests whose flights were delayed due to the recent global IT outage. Passengers who purchased AirAsia Travel Insurance or AirAsia MOVE Insurance and experienced flight delays as a result of this outage are advised to submit their claims. The eligibility and extent of these flight delay claims are contingent upon the specific terms of their purchased policy and the length of the delay.
Policy Coverage for Flight Delays

AirAsia guests who bought AirAsia Travel Insurance or AirAsia MOVE Insurance and faced flight delays during the period of the IT outage are encouraged to review their policy details. The company has stated its commitment to assisting these passengers during this time. Specific details regarding the coverage for flight delays, particularly those caused by IT disruptions, are outlined within the individual policy documents.
Claim Submission Process

Affected AirAsia travellers are urged to submit their flight delay claims. Tune Protect has highlighted that the processing of these claims will be based on the existing policy coverage. Passengers can find more information about the claims process or reach out to Tune Protect's support team for further assistance.
Factors Determining Claim Eligibility

The flight delay claims offered by Tune Protect are dependent on two primary factors: the coverage provided by the specific policy purchased and the duration of the flight delay experienced by the passenger. These conditions are standard for assessing travel insurance claims related to flight disruptions.

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What specific coverage does Tune Protect offer for flight delays due to IT outages?

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