What specific emergency call service failures are alleged against Optus?

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Optus Accused of 1,005 Breaches Related to Emergency Call Service Failures

The Australian Communications and Media Authority (ACMA) has initiated Federal Court proceedings against Optus Mobile, alleging 1,005 breaches of legal obligations concerning the emergency call service. These alleged contraventions stem from an outage in September 2025, which impacted the ability of users to connect to emergency services.
Failure to Provide Access to Emergency Services

ACMA contends that Optus failed on numerous occasions to provide the necessary access to Australia's emergency-call service. This specific failure meant that individuals attempting to reach emergency responders, such as police or ambulance services, were unable to establish a connection through the Optus network. The regulator is seeking penalties of up to A$250,000 for each of these alleged breaches.
Failure to Ensure Calls Reached Termination Point

In addition to failing to provide access, Optus is also accused of not ensuring that emergency calls were carried to their relevant termination points. This implies that even if a call was initiated, it may not have successfully reached the intended emergency services operator or dispatch centre. This breach highlights a critical breakdown in the communication chain during an emergency situation.

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What specific emergency call service failures are alleged against Optus?

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