What specific measures did Optus introduce after the review?

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Optus introduced strengthened emergency monitoring, expanded onshore operations, and automated welfare checks after the review.
Optus said it accepted all 21 recommendations from an independent review into the September 2025 outage that disrupted access to Australia’s Triple Zero emergency service. After the review, it introduced specific operational changes including strengthened real-time emergency monitoring, expanded onshore network operations and call centres, and automated welfare checks during outages.
Optus strengthened real-time emergency monitoring for outages
Optus stated that it strengthened real-time emergency monitoring after the review. This was aimed at improving how emergency-related situations are handled during network disruptions linked to outage events.
Optus expanded onshore network operations and call centres
Optus also expanded its onshore network operations and call centres following the review. This change reflects a shift toward additional capacity and support functions located onshore.
Optus added automated welfare checks during outages
Optus introduced automated welfare checks during outages after accepting the review’s recommendations. The measure is designed to trigger welfare-related checks as part of the response when service is disrupted.

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What specific measures did Optus introduce after the review?

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