What specific outlets faced complaints about Beautique and The Mineral Boutique?

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Specific Outlets Faced Complaints for Beautique and The Mineral Boutique

Complaints against DNA Brands, a Singaporean beauty and wellness chain, were lodged concerning specific outlets for its Beautique and The Mineral Boutique brands. For Beautique, the outlets implicated were located in Ang Mo Kio, Orchard Plaza, The Centrepoint, and Toa Payoh. In parallel, The Mineral Boutique faced complaints related to its branches at NEX, Jewel, and Wheelock Place.
Beautique Outlets Linked to Customer Complaints

The Beautique brand, part of the DNA Brands group, saw customer grievances associated with its physical locations in Ang Mo Kio, Orchard Plaza, The Centrepoint, and Toa Payoh. These complaints were part of a broader investigation into unfair sales practices by the company.
The Mineral Boutique Outlets Subject to Complaints

Similarly, The Mineral Boutique, another brand under DNA Brands, had customer complaints specifically tied to its outlets situated at NEX, Jewel, and Wheelock Place. These issues contributed to the overall investigation by the Competition and Consumer Commission of Singapore (CCS) and the Consumer Association of Singapore (CASE).
Nature of Complaints and Wider Investigation

The complaints, which led to a S$1 million refund commitment from DNA Brands, involved allegations of staff employing pressure tactics. These included trapping customers in treatment rooms and targeting elderly clients' retirement savings. The CCS noted that the complaints against Beautique and The Mineral Boutique were part of a larger pattern of alleged unfair sales practices across the company's operations.

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What specific outlets faced complaints about Beautique and The Mineral Boutique?

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