What specific service quality issues were raised by the complainant?

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An Independent Committee Has Been Formed to Investigate Allegations of Negligence at Dungun Hospital's Maternity Ward

The Terengganu Health Department (JKNT) has initiated an investigation into claims of negligence by staff at Dungun Hospital's maternity ward, following a viral social media post. An independent committee has been established to thoroughly examine the allegations and ensure all concerns are addressed.
Concerns Regarding Staff Treatment and Newborn Breathing Difficulties

The complainant, posting on X under the handle "Matdan The Great (@rushashraf)," expressed dissatisfaction with the quality of service provided by the maternity ward staff to his sister and newborn niece. His sister was admitted to Dungun Hospital on September 16, 2024, and delivered a baby safely at 5:08 AM. However, the newborn subsequently experienced breathing difficulties.
Transfer and Subsequent Treatment of the Newborn

Following the initial breathing difficulties, the baby received treatment to stabilise her condition. Subsequently, at 7:45 AM on the same day, the infant was transferred to the Neonatal Intensive Care Unit (NICU) at Kemaman Hospital. Despite 40 hours of intensive medical care at the Kemaman Hospital NICU, the baby tragically could not be saved and passed away.
Ongoing Investigation into the Cause of Death and Service Quality

The JKNT is committed to a comprehensive investigation into the circumstances surrounding the newborn's death, as well as the service quality issues raised by the complainant. While initial details confirm the timeline of events, including the admission, delivery, and transfer, the precise cause of death is still under thorough investigation. The department has pledged to implement necessary improvements based on the findings of the committee's review.

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