What specific tactics did the syndicate use to trick the retiree?

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The syndicate used impersonation and staged banking steps, including a demand to transfer RM400,000, to trick the retiree

The syndicate deceived a 67-year-old retiree by making phone calls in which scammers posed as an insurance agent, a police officer, and a public prosecutor. The victim was then instructed to file an online police report and to open a new bank account for a purported Bank Negara investigation. After that, the victim was told to transfer RM400,000 into the new account before being further asked to pay additional sums described as a “guarantee payment” and “legal fees”.
Scammers impersonated multiple authority roles on the phone
Muar police said the retiree received calls from individuals pretending to be an insurance agent, a police officer, and a public prosecutor. The scam relied on these identities during the phone contact to pressure the victim into following instructions.
The victim was told to file an online police report
The police statement said the retiree was instructed to file an online police report as part of the scam process. This step was used to create the appearance of an official procedure while the deception continued.
A new bank account was opened for a purported Bank Negara investigation
The retiree was also told to open a new bank account for a “Bank Negara” investigation. After the account was opened, the victim was directed to move money into that account as the next stage of the fraud.
The syndicate demanded RM400,000, then more payments for “guarantee” and “legal fees”
Police said the victim was told to transfer RM400,000 into the new account. Once that transaction was completed, the victim was instructed to transfer money again for a “guarantee payment” and “legal fees,” after which his new account showed his funds had been depleted to a balance of RM168.

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What specific tactics did the syndicate use to trick the retiree?

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