What specific welfare issues do GrabFood and Foodpanda riders face?

Question

Accepted Answer

Government to Address Welfare Concerns of GrabFood and Foodpanda Riders

The Malaysian government, through the Ministry of Human Resources, has pledged to investigate and address the welfare and fare rate issues raised by GrabFood and Foodpanda riders. This commitment follows a memorandum submitted by over 100 riders representing various groups, including Gerakan Tuntut Malaysia, GrabFood, and Foodpanda. The minister assured that the government would engage with the respective companies to find solutions aligned with existing policies, aiming to resolve these concerns and support the gig economy workforce.
Changes in Standard Operating Procedures and Delivery Charges

Riders have highlighted significant challenges stemming from evolving standard operating procedures (SOPs) and concerns regarding delivery charges. These shifts in operational guidelines can impact how riders perform their duties and their earnings. The specific nature of these SOP changes and their precise effect on rider compensation or working conditions were not detailed, but they represent a key area of contention for the delivery personnel.
Impact of GrabCar Drivers on Food Delivery Market

A notable issue raised by GrabFood riders is the continued involvement of GrabCar drivers in food delivery services, even after the end of the Movement Control Order (MCO). This practice is perceived as negatively affecting motorcycle food riders, as car drivers can simultaneously ferry passengers and deliver food. This dual role potentially dilutes the order pool available for dedicated motorcycle riders, impacting their earning potential.
Flaws in Foodpanda's Payment Calculation and GPS System

Foodpanda riders have pointed to significant problems with their payment system, which they claim is calculated manually using Microsoft Excel. This manual process is reportedly prone to errors, often resulting in riders receiving less pay than they are due. Furthermore, the Roadrunner GPS application, used by Foodpanda riders, has been identified as having weaknesses that affect performance. Specifically, the application's inability to accurately detect rider breaks, even when riders are physically present at restaurants or have completed necessary documentation, prevents them from receiving new orders during these periods.

Reading history

Hide →

This history is cleared when the page is closed.

What specific welfare issues do GrabFood and Foodpanda riders face?

Loading

Was this article helpful?

Helpful

Not helpful

Report an issue

0

0

0

Share with friends