What steps should passengers take if their flight is cancelled?

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Passengers Affected by Flight Cancellations Have Options for Rebooking or Refunds

Passengers whose flights have been cancelled due to adverse weather conditions, such as Typhoon Bavi impacting the Kuala Lumpur–Taipei route on July 11, have the option to rebook their travel or request a refund. Malaysia Airlines has stated that affected passengers can rebook their flights on the same route within 30 days of the original travel date without incurring any additional costs. Alternatively, passengers may opt to receive a full refund for their cancelled service.
Rebooking Options Within 30 Days

For flights MH366 from Kuala Lumpur to Taipei and MH367 from Taipei to Kuala Lumpur scheduled for July 11, which were cancelled due to Typhoon Bavi, passengers are offered the flexibility to reschedule. This rebooking option is valid for travel within 30 days from the original departure date, and importantly, no extra charges will apply for this adjustment. This allows travellers to secure a new flight on the same sector at their convenience, subject to availability.
Refund Procedure for Cancelled Services

In addition to rebooking, passengers affected by the cancellations have the right to request a refund for their ticket. This provides a financial recourse for those who can no longer travel as planned due to the disruption caused by the typhoon. The airline has made this option available to ensure that passengers are not unduly burdened by the cancellations.
Importance of Updated Contact Information

Malaysia Airlines strongly advises all passengers to ensure their contact details are current and accurately updated within their ‘My Booking’ profile. This proactive measure is crucial for receiving timely and direct notifications regarding any flight changes, cancellations, or important updates via email and SMS. Maintaining updated contact information facilitates seamless communication between the airline and its passengers during unexpected events.
Continuous Monitoring and Future Updates

The airline is actively monitoring the developing weather situation, particularly concerning Typhoon Bavi and its potential impact on flight operations. Further updates regarding flight schedules and operational changes will be communicated through Malaysia Airlines' official website and direct communication channels. The carrier has emphasised that passenger and crew safety is its paramount concern in all operational decisions.

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What steps should passengers take if their flight is cancelled?

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