What steps were taken to regain control of the hacked Facebook page?

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Efforts to Recover Hacked Facebook Page Detailed

Following the hacking of his Facebook page, Datuk Michael Tiang initiated contact with both the Malaysia Communication and Multimedia Authority (MCMC) and Meta's headquarters in Singapore. These entities subsequently offered assistance to Tiang and his team, enabling them to regain control of the compromised page and remove the malicious content uploaded by the hacker.
Engagement with Regulatory and Platform Authorities

Datuk Michael Tiang reached out to the Malaysia Communication and Multimedia Authority (MCMC) and directly to Meta's headquarters located in Singapore after discovering his Facebook page had been compromised. This multi-pronged approach aimed to leverage both national regulatory oversight and the platform owner's direct intervention capabilities. The MCMC, as the national communications and multimedia regulator, is typically involved in addressing cyber threats and digital platform misuse within Malaysia.
Offered Assistance from MCMC and Meta

Both the MCMC and Meta responded to Tiang's outreach by offering their support to recover the hacked Facebook page. This assistance was crucial in the initial stages of regaining access and subsequently in the process of securing the account. The platform owner, Meta, possesses the technical infrastructure and administrative tools necessary to investigate and address account takeovers.
Actions to Secure the Page

Upon regaining control of the Facebook page, Tiang's team promptly deleted all posts that had been uploaded by the hacker. They also implemented enhanced security measures to prevent further unauthorized access. Despite these efforts, the hacker managed to regain control of the page multiple times, leading to the eventual loss of access to both the page and Tiang's personal Facebook account.

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What steps were taken to regain control of the hacked Facebook page?

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