What steps will JIM take if KSAB inspection systems fail?

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Immigration Department's Contingency Plan for KSAB System Failures

In the event of a disruption to the inspection system at the Sultan Abu Bakar Complex (KSAB), the Immigration Department (JIM) will implement immediate troubleshooting by its technical team. Should the system remain down, manual procedures will be employed to ensure that inspections at the Immigration, Customs, and Quarantine (ICS) complexes can proceed without interruption. This proactive approach aims to facilitate the smooth return of voters for the Johor state election.
Immediate Technical Troubleshooting

JIM's director-general, Datuk Zakaria Shaaban, stated that if the inspection system at KSAB experiences any disruption, the department's dedicated technical team will be immediately engaged to troubleshoot the issue. This team is tasked with identifying and resolving any technical glitches that may arise.
Activation of Manual Procedures

As a fallback measure, if the technical team is unable to restore the system promptly, JIM will transition to manual procedures. This contingency is in place to guarantee that the flow of inspections at all ICS complexes is maintained, preventing any significant delays for travellers, particularly those returning to vote.
Continuous System Monitoring

The JIM technical team is conducting round-the-clock monitoring of the system's performance. This continuous surveillance allows for the early detection of potential problems, enabling immediate intervention and mitigation before they escalate into major disruptions. This vigilance is crucial for ensuring a seamless experience for voters.
Facilitating Voter Turnout

The enhanced preparedness and contingency plans are specifically aimed at ensuring a problem-free system on polling day. This measure is intended to allow Malaysian voters residing in Singapore to return and fulfil their civic responsibility without facing any difficulties at the border crossings.

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What steps will JIM take if KSAB inspection systems fail?

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