What types of non-criminal cases are covered by e-Reporting?

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Non-Criminal Cases Covered by the PDRM e-Reporting System

The Royal Malaysian Police (PDRM) e-Reporting system facilitates online lodging of police reports for specific non-criminal cases, primarily those that do not necessitate further investigation. This digital initiative, launched on March 10, aims to streamline public service delivery by allowing citizens to report incidents such as lost identification documents and cards without needing to visit a police station. These types of reports constitute a significant majority, estimated between 80 and 90 percent, of all reports received by the police.
Lost Identification and Cards

The e-Reporting system is designed to cover a range of common non-criminal incidents, with a particular focus on the loss of important personal documents and financial cards. This includes the reporting of lost identity cards, driving licenses, passports, credit cards, and ATM cards. The convenience offered by the system allows individuals who have misplaced such items to generate an official report online, which can then be used for subsequent applications, such as applying for a new identity card at the National Registration Department.
Scope and Accessibility

Currently, the PDRM e-Reporting system is accessible only within the Klang Valley and is restricted to Malaysian citizens who are 18 years of age and above. This initial rollout phase allows for focused implementation and refinement of the system. The Prime Minister, Datuk Seri Najib Razak, has expressed optimism that the system's access will be expanded nationwide in the near future, indicating a broader plan to enhance public service accessibility across the country.
Initiative for Public Service Improvement

The development and implementation of the e-Reporting system are part of broader government efforts to enhance public service delivery. It aligns with the principles of the National Blue Ocean Strategy and the Government Transformation Programme, which seek innovative ways to improve government services. The initiative, supported by the Home Ministry led by Datuk Seri Dr Ahmad Zahid Hamidi, represents a commitment to leveraging technology for the benefit of the public, as acknowledged by Prime Minister Najib Razak.

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What types of non-criminal cases are covered by e-Reporting?

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