What upgrades are planned for the Sultan Iskandar Building CIQ?

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Planned Upgrades for Sultan Iskandar Building CIQ

Over 70 million travellers utilized the Johor Customs, Immigration, and Quarantine (CIQ) complexes at the Sultan Iskandar Building (BSI) and Sultan Abu Bakar Complex (KSAB) last year, underscoring the need for continuous improvements. To enhance traveller experience and operational efficiency at the CIQ BSI, several upgrades are planned. These include the merging of counters for the Immigration Department and PLUS Malaysia Bhd to reduce processing times, repairs to the main escalator, and enhancements to the autogate pass system and surrounding wiring.
Enhanced Counter Operations and Infrastructure

The process of merging the counters of the Immigration Department and the operator of the North-South Expressway, PLUS Malaysia Bhd, at CIQ BSI is actively underway. This initiative aims to shorten the time travellers spend at the counters, thereby increasing convenience. Furthermore, essential infrastructure repairs are scheduled, including the main escalator at CIQ BSI, which is critical for passenger flow.
Technological and Facility Upgrades

Planned technological enhancements include an upgrade to the autogate pass system at CIQ BSI. This is expected to streamline the entry and exit process for eligible travellers. Additionally, the wiring infrastructure around the premises is slated for an upgrade to ensure system reliability and safety.
Improved Facilities for Motorcyclists and Pedestrians

To address congestion and improve convenience for motorcyclists, the implementation of M-BIKE lanes at CIQ BSI is planned. Discussions also highlighted the necessity of adding more M-BIKE lanes to further alleviate motorcycle traffic jams. For pedestrians, the upgrade of the walkway to a covered structure was discussed as a measure to enhance comfort, particularly during inclement weather.
Welcoming Expanded E-gate Access

The Johor government has expressed its support for the recent announcement regarding the opening of 20 additional e-gates specifically for Singaporean citizens. This move is anticipated to further facilitate smoother crossings for a significant segment of travellers utilizing the CIQ facilities.

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What upgrades are planned for the Sultan Iskandar Building CIQ?

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