What was the previous issue with online bus ticket purchases?

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The Previous Issue with Online Bus Ticket Purchases Involved Passengers Needing to Re-queue for Boarding Passes Despite Prior Online Purchase

Previously, passengers who purchased interstate bus tickets online still had to queue again at terminals like Bandar Tasik Selatan (TBS) to obtain a second boarding pass. This redundant step, implemented by online ticketing agents, created significant congestion within the terminals. The necessity to re-queue often led to delays in departure times, disrupting passengers' travel schedules, particularly during peak festive periods.
Mandatory QR Code System Introduced in February

To address the congestion and delays, a mandatory QR code system for all online ticketing agents was implemented starting in February. This directive required that all tickets bought from that month onwards integrate a QR code. The intention behind this system was to eliminate the need for passengers to exchange their online tickets for a physical boarding pass upon arrival at the terminal, thereby streamlining the boarding process.
System Caused Significant Congestion and Delays

The previous system, which mandated passengers to queue for a second boarding pass even after buying tickets online, was identified as the direct cause of massive congestion. This bottleneck not only inconvenienced travellers but also frequently resulted in buses departing later than scheduled. These delays were particularly problematic during busy travel periods, exacerbating the stress and logistical challenges for passengers.
Complaints Prompted the Change

The decision to enforce the QR code system was a direct response to numerous complaints received regarding the inconvenience of the existing process. Passengers voiced their frustration at having to queue for a second boarding pass at TBS, despite having already completed their purchase online. These accumulated complaints brought the issue to the attention of the Transport Minister, Anthony Loke, who then initiated the change.
Passengers with Pre-existing Tickets Can Obtain QR Codes Online

For passengers who had already purchased tickets before the new QR code system took effect in February, provisions were made for them to obtain new tickets with QR codes. These passengers were advised that they could secure their updated tickets with QR codes by accessing them online through the TBS website. This measure ensured that all passengers, regardless of when they purchased their tickets, could benefit from the streamlined boarding process.

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What was the previous issue with online bus ticket purchases?

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