What was the initial cause of the dispute over the delivery?

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The initial dispute stemmed from the food delivery rider's inability to locate the customer's address, leading to a delay and subsequent confrontation.

A 28-year-old food delivery rider, identified as Man, reported being assaulted by a customer in Kelana Jaya. The incident began when Man, after collecting a food order at approximately 4:45 am, arrived at the delivery location around 5:30 am but could not find the specific unit. He attempted to contact the customer for clarification, but the interaction quickly escalated.
Difficulty Locating the Delivery Address

Man explained that he was unable to find the customer's address after arriving in the Taman Rasa Sayang area. This difficulty in locating the premises prompted him to call the customer to confirm his whereabouts. The customer's initial response was reportedly dismissive, simply asking if Man had arrived downstairs before ending the call.
Escalation Following Location Confirmation Attempt

The situation deteriorated when Man approached two men, believed to be the customer and his companion, to resolve the issue. After Man displayed the QR code for payment, one of the men began verbally abusing him. The confrontation escalated physically when the customer struck Man's helmet, and his companion then punched Man in the face.
Damage to Property and Subsequent Actions

During the ensuing struggle, Man's mobile phone was reportedly seized and smashed on the ground. Fearing further escalation as more individuals appeared, Man fled the scene to a nearby housing area to seek assistance from a resident. He subsequently contacted the police to report the assault.
Police Investigation Underway

Petaling Jaya deputy police chief Superintendent M. Hussin Sollehuddin Zolkifly confirmed that a report was filed regarding the incident. The case is currently being investigated by the police under Section 323 and Section 427 of the Penal Code, which relate to voluntarily causing hurt and mischief, respectively.

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What was the initial cause of the dispute over the delivery?

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