When can Maxis customers expect 4G services to be restored?

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Maxis Working to Resolve 4G Network Service Interruptions

Maxis is actively working to resolve ongoing service interruptions affecting its 4G network, which have impacted Hotlink and Ookyo customers. While the company has acknowledged the issue and is focused on rectifying it, a specific timeline for the full restoration of services has not yet been provided. Maxis has stated that affected customers will be notified once services are completely back online.
Acknowledgement of Service Interruptions

Maxis has confirmed that some customers using its Hotlink and Ookyo services are experiencing disruptions. The company issued an apology to those affected, assuring them that efforts are underway to address the situation promptly. This acknowledgement came after users reported issues, indicating that Maxis is aware of the network problems.
Nature of the 4G Network Issue

The service interruptions appear to be specifically related to Maxis's 4G network. Reports indicate that users have lost their 4G connection, with their devices reverting to 3G connectivity. These issues have been noted by customers in both Kuala Lumpur and Petaling Jaya, suggesting a localized but significant outage.
Maxis's Response and Customer Notification

Maxis has publicly stated that its teams are working diligently to resolve the problem as quickly as possible. They have committed to informing their customers once the services are fully restored. This approach aims to keep users updated on the progress of the network repair efforts.
General Network Restoration Practices

While specific details on the duration of this particular outage are unavailable, network restoration after technical issues typically involves diagnosing the root cause, implementing fixes, and conducting thorough testing to ensure stability. The time required can vary widely depending on the complexity of the problem, ranging from a few hours to potentially longer for more intricate network failures.

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When can Maxis customers expect 4G services to be restored?

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