When should flood victims prioritise replacing lost documents?

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Flood Victims Should Prioritise Document Replacement for Essential Needs

Flood victims do not have a fixed deadline to replace lost or damaged personal documents. However, it is advisable to prioritise the replacement of essential documents such as identity cards and birth certificates if they are immediately required for purposes like children's school enrollment or banking transactions. The National Registration Department (NRD) has mobilised personnel to affected areas to assist victims in applying for free replacements, with the processed documents typically ready within three to five days and delivered directly to the applicants.
Urgency for Schooling and Banking

While there is no strict time limit for replacing personal documents, the NRD encourages flood victims to act promptly if these documents are necessary for immediate needs. Specifically, if the documents are required for children's schooling or for accessing banking services, victims should seek replacements without delay to prevent future complications. The NRD hopes that victims will replace their documents before the upcoming school reopening to ensure a smooth transition for their children.
Free Replacement Services

To alleviate the burden on flood victims, the National Registration Department has deployed staff to affected regions to offer free assistance with the application process for replacement of lost or damaged personal documents. This initiative aims to streamline the procedure and remove financial barriers for those impacted by the floods.
Simplified Application Process

A key facilitation measure introduced by the NRD is the removal of the requirement for supporting documents, such as police reports, when applying for replacement documents. This simplification is intended to make the process as straightforward as possible for victims who may have lost all their belongings. The department commits to delivering the replacement documents within three to five days of the application.
NRD's Replacement Statistics

As of the current year, the National Registration Department has processed 6,853 identity card replacements for various reasons. This figure is anticipated to rise, particularly following the recent floods in Terengganu and Kelantan, as more individuals seek to replace their lost or damaged identification.

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When should flood victims prioritise replacing lost documents?

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