When will ticket refunds for the cancelled Air Supply show be processed?

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Ticket Refunds for Cancelled Air Supply Show to Be Processed Within 14 Working Days

Ticket refunds for the cancelled Air Supply concert in Kuching will commence immediately and are expected to be fully processed within 14 working days. This timeline is contingent on the processing times of various payment providers. All ticket purchasers will receive detailed refund instructions directly via email.
Refund Commencement and Timeline
The processing of refunds for tickets purchased for the Air Supply concert will begin without delay. The organiser has stated that the entire refund process is anticipated to conclude within a 14-working-day period. This timeframe is subject to the efficiency of the respective payment service providers involved in the transactions.
Communication of Refund Instructions
To ensure a smooth refund process, explicit instructions will be disseminated directly to all individuals who purchased tickets. These instructions will be communicated through email, ensuring that each ticket holder receives the necessary information regarding their refund. This direct communication channel aims to provide clarity and guidance to the affected patrons.
Reason for Cancellation
The cancellation of the Air Supply concert was attributed to "operational reasons on the part of the promoter." The promoter for the event is identified as Galaxy World Entertainment Sdn Bhd. The local organiser, Twig Events, expressed shock at the last-minute development, stating they had completed all preparations on their part.

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When will ticket refunds for the cancelled Air Supply show be processed?

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