Where can customers find more details about the ATM fee waiver?

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Customers can obtain further details regarding the ATM fee waiver through their bank's official digital platforms or customer service channels.

Customers seeking comprehensive information about the recently implemented RM1 interbank ATM withdrawal fee waiver can readily access these details via their respective bank's official website, mobile application, or by contacting the customer contact centre. This initiative, which took effect on July 1, 2026, aims to alleviate the financial burden on the public by removing the charge for cash withdrawals from ATMs not operated by their own financial institution.
Bank-Operated ATM Identification

To ensure users can distinguish between ATMs eligible for the fee waiver and those that may still incur charges, the Association of Banks in Malaysia (ABM) and other industry bodies have provided clear identification guidelines. ATMs operated by banks will prominently display a single bank's name and logo on both the exterior of the machine and on the ATM screen itself.
Non-Bank Operated ATM Charges

Conversely, ATMs not operated by specific banks typically feature the logos of multiple different financial institutions. When utilizing these non-bank operated machines, standard withdrawal fees may still apply, as the RM1 waiver is exclusively applicable to bank-operated ATMs nationwide.
Purpose of the Fee Waiver

The removal of the RM1 interbank ATM withdrawal fee is a collaborative effort involving industry associations and Payments Network Malaysia Sdn Bhd (PayNet). This measure is specifically designed to ease the cost of living for Malaysians and to ensure that the fundamental daily banking requirements of the public are given priority.

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Where can customers find more details about the ATM fee waiver?

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