Where can e-hailing drivers wait before picking up passengers?

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E-hailing drivers have access to a designated complimentary waiting area at Malaysia Airports Holdings Bhd's (MAHB) Landside Operations office.

E-hailing drivers can wait at a complimentary designated area located at Malaysia Airports Holdings Bhd's (MAHB) Landside Operations office. This facility is situated approximately five minutes away from the airport terminals, providing a space for drivers before they proceed to pick up passengers. This initiative is part of MAHB's efforts to improve traffic flow and ensure a more systematic public transportation system at Kuala Lumpur International Airport (KLIA) and KLIA2.
Complimentary Waiting Area Provided

MAHB has set aside a complimentary waiting area specifically for e-hailing drivers at its Landside Operations office. This area is located a short five-minute distance from the airport terminals, allowing drivers to wait off-site before their passengers require pick-up. This measure aims to streamline the process and manage traffic congestion effectively within the airport vicinity.
New Designated Pick-Up Points

In addition to the waiting area, new designated pick-up points have been established at KLIA and KLIA2. At KLIA's Main Terminal Building, passengers can be picked up at Door 3 and Door 4 on Level 1. For KLIA2, the designated pick-up location is Door 5, also on Level 1 of the Transportation Hub. These locations have been upgraded with amenities to enhance the passenger experience.
Traffic Management and Penalties

The introduction of these new pick-up points and the waiting area is intended to improve traffic flow and create a more organised public transportation system. Drivers are advised that penalties will be imposed for exceeding waiting times in the designated pick-up lanes. A penalty of RM10 will be charged for remaining in the pick-up lane for over five minutes, with an additional RM10 penalty if the driver continues to wait for another five minutes.

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Where can e-hailing drivers wait before picking up passengers?

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