Which MSIG insurance class topped the 2025 claims settlement ratio?

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Employees' Compensation Hong Kong Achieved the Highest Claims Settlement Ratio in 2025

MSIG Insurance (Hong Kong) Limited reported that its Employees' Compensation Hong Kong class recorded the highest claims settlement ratio in 2025, reaching 99.87%. This performance indicates a strong focus on resolving claims within this specific insurance category.
Top Performing Insurance Classes

In 2025, MSIG's claims settlement ratios across various insurance classes demonstrated robust performance. Employees' Compensation Hong Kong led with 99.87%, followed by the Helper insurance class at 97.57%. The Travel insurance class also achieved a notable settlement ratio of 96.27%. These figures reflect MSIG's commitment to efficiently processing claims.
Overall Claims Settlement Ratio

The insurer's overall claims settlement ratio for Hong Kong and Macau in 2025 stood at 94.7%. This represents a continued upward trend, with the ratio increasing from 91.1% in 2020, highlighting a sustained effort in delivering claims service. MSIG honoured HK$359 million in claims during the reporting year.
Customer-Centric Initiatives

Beyond settlement ratios, MSIG's 2025 Claims Report also noted a significant increase in customer compliments, up by over 11% year-on-year. Furthermore, 100% of the insurer's Google reviews for 2025 were rated five stars, underscoring positive customer experiences. The report also detailed innovative services like the Door-to-Door Luggage Repair Service, which handled 135 repair requests between April and December 2025.

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Which MSIG insurance class topped the 2025 claims settlement ratio?

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