Which online activity saw the most significant rise during the pandemic?

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The Ordering of Goods or Services Saw the Most Significant Rise

During the pandemic in 2020, the ordering of goods or services via telephone, WhatsApp, and Facebook experienced the most substantial increase, rising from 22.5% in 2019 to 54.4%. This represents a percentage point increase of 31.9.
Ordering Goods and Services Surged

The practice of ordering goods or services through digital channels, including messaging applications like WhatsApp and social media platforms such as Facebook, saw a dramatic uptick. In 2019, this activity was reported by 22.5% of internet users, a figure that more than doubled to 54.4% by 2020. This indicates a significant shift in consumer behaviour towards online purchasing and service acquisition.
E-commerce and Health Information Also Grew

Beyond direct ordering, other online activities also demonstrated considerable growth. The purchase of goods and services via dedicated e-commerce platforms increased from 35.2% in 2019 to 45% in 2020. Concurrently, the use of the internet for seeking health-related information or services saw a substantial rise from 45.2% to 61.9% over the same period.
Online Education and Banking Saw Marked Increases

The pandemic also spurred greater engagement with online education and financial services. Participation in informal online courses more than doubled, increasing from 9.5% in 2019 to 20.8% in 2020, while formal online courses saw a similar trend, rising from 8.1% to 18%. Internet banking usage also climbed significantly, from 50.5% in 2019 to 61.9% in 2020.

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Which online activity saw the most significant rise during the pandemic?

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