Which two categories achieved a 100% claims settlement ratio?

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Employees' Compensation Hong Kong and Marine Categories Achieved 100% Claims Settlement Ratio

In 2024, MSIG Insurance (Hong Kong) Limited reported a significant achievement in its claims settlement process, with two distinct categories reaching a perfect 100% settlement ratio. This marks a notable milestone for the insurer, underscoring its commitment to efficient claims handling.
Employees' Compensation Hong Kong and Marine Categories

The categories that attained a 100% claims settlement ratio were Employees' Compensation Hong Kong and Marine. This accomplishment signifies that all claims filed within these specific areas were successfully honoured and settled by MSIG during the reporting year.
Overall Claims Settlement Performance

Beyond these two categories, MSIG’s overall claims settlement ratio in 2024 reached 94.5%, representing a consistent upward trend for the third consecutive year. Other categories also demonstrated high settlement rates, with Helper claims at 99.17% and Personal Accident claims at 96.85%.
Commitment to Efficient Claims Processing

MSIG has placed a heightened emphasis on rapid claims processing and swift response times. This focus has been instrumental in achieving these high settlement ratios and has garnered positive feedback from customers, highlighting the insurer's dedication to facilitating a smooth claims experience.

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Which two categories achieved a 100% claims settlement ratio?

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