Which Urban Transformation Centres (UTCs) will have closed passport counters?

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Passport Counters at Nine Urban Transformation Centres (UTCs) Will Temporarily Close for System Maintenance

Passport counters at nine Urban Transformation Centre (UTC) locations will be temporarily closed to facilitate system maintenance. The affected UTC offices include UTC Pudu Sentral (Puduraya), UTC Selangor, UTC Johor Bahru, UTC Pasir Gudang, UTC Seremban, UTC Ipoh, UTC Kedah, UTC Sungai Petani, and UTC Seberang Perai. These closures are part of a broader, phased shutdown affecting 71 passport issuance offices nationwide.
Specific UTCs Affected by Closure

The nine Urban Transformation Centres (UTCs) that will experience the closure of their passport counters are explicitly named as UTC Pudu Sentral (Puduraya), UTC Selangor, UTC Johor Bahru, UTC Pasir Gudang, UTC Seremban, UTC Ipoh, UTC Kedah, UTC Sungai Petani, and UTC Seberang Perai. These specific locations are included in the announcement regarding temporary service suspensions.
Reason for Passport Counter Shutdown

The Malaysian Immigration Department (JIM) is implementing these temporary closures to undertake necessary system maintenance. This maintenance is essential for ensuring the continued efficient operation of its passport issuance systems. During the periods of closure, passport application services, including those submitted over the counter and via MyOnline Passport, as well as passport printing, will be unavailable at the affected branches.
Phased Implementation of Closures

The department has indicated that the closure of passport service counters will be carried out in phases across the country. Phase 1 of these closures is scheduled to occur from June 26 to June 30. This phased approach allows for a managed shutdown and maintenance process, with other offices and phases to be announced subsequently.

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Which Urban Transformation Centres (UTCs) will have closed passport counters?

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