Who are the responsible parties for different road types in Sabah?

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Responsible Parties for Different Road Types in Sabah

The MYJalan application serves as a channel for road users in Sabah to report damaged roads, with complaints being directed to the appropriate authorities based on the road's classification. While the application aims for a "no wrong door" policy, the specific entities handling complaints vary depending on whether the road is a tourist area, agricultural, urban, state, federal, or village road.
Forwarding of Complaints Through MYJalan

Complaints submitted via the MYJalan application are systematically forwarded to the relevant entities for action. For instance, if a reported road issue is located in a tourist area or is an agricultural road, the MYJalan system directs the complaint to the pertinent parties responsible for those specific types of infrastructure. Similarly, issues concerning urban roads are routed to the relevant local authorities that oversee municipal road maintenance.
Responsibility for Federal and Other Road Categories

Federal roads, which are maintained by concession companies, have a specific protocol for repairs. These companies are mandated to address damaged sections, including potholes, within a 24-hour timeframe as stipulated in their maintenance agreements. The Deputy Minister of Works, Datuk Seri Ahmad Maslan, indicated that MYJalan also handles complaints concerning state and village roads, forwarding these to the relevant parties for necessary follow-up actions, although the precise agencies for these categories are not detailed.
Low Usage of MYJalan in Sabah

Despite the existence of the MYJalan application, its utilisation in Sabah has been observed to be low. The Ministry of Works encourages Sabahans to actively use this platform to report road damage, thereby ensuring that infrastructure issues are addressed promptly. The application, developed by the government in 2023, is designed to streamline the complaint process and facilitate quicker repairs across various road types.

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Who are the responsible parties for different road types in Sabah?

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