Who is the affected customer and what outreach did Maxis do?

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Maxis Investigating Isolated Unauthorized Account Access Incident

Maxis Bhd is investigating an incident of unauthorised access to a customer's account that gained traction on social media. The company has confirmed that this is an isolated event, with no evidence suggesting a wider breach affecting other customers. Maxis has stated that all access to customer accounts is comprehensively logged and monitored.
Investigation into Unauthorized Access

Maxis has initiated an investigation following the circulation of an incident involving a customer's account on social media platforms. The company's preliminary findings indicate that the issue stemmed from an isolated instance of unauthorised action. This has led Maxis to assert that there is no indication of any broader security incident impacting other subscribers.
Monitoring and Logging of Account Access

The telecommunications provider emphasised its robust security measures, stating that all access to customer accounts is fully logged and monitored. This system is designed to detect and track any unusual or unauthorised activity, providing a record for investigation purposes. This continuous oversight is a key component of their data protection protocols.
Outreach to the Affected Customer

Maxis confirmed that it had engaged with the customer affected by the unauthorised access on the same day the statement was released. The company has identified the individual responsible for the incident and is taking immediate steps to address the situation. These actions include pursuing legal recourse against the responsible party. Maxis has also conveyed its apologies for the incident and reiterated its commitment to data privacy and the protection of personal information.

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Who is the affected customer and what outreach did Maxis do?

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