Who should borrowers contact if they face difficulties after bank consultation?

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Borrowers Facing Difficulties Post-Consultation Have Further Avenues for Assistance

If borrowers encounter persistent difficulties after consulting with their respective banks, they are advised to reach out to BNMTELELINK or the Credit Counselling and Debt Management Agency (AKPK). These channels offer further guidance and options for assistance beyond direct bank consultations.
Contacting BNMTELELINK

For individuals who have already engaged with their banks but still face challenges with loan or financing repayments, BNMTELELINK serves as a point of contact. This national agency can be reached via their website or by calling 1-300-88-5465.
Seeking Assistance from AKPK

Alternatively, borrowers can seek support and explore additional solutions through the Counselling and Debt Management Agency (AKPK). This agency provides guidance on managing financial difficulties and can be contacted by dialling 03-2616-7766.
Bank Support During Movement Restrictions

Banking institutions have affirmed their readiness to support clients affected by Conditional Movement Control Order (CMCO) or Enhanced Movement Control Order (EMCO) measures. Customers unable to engage in face-to-face interactions due to movement restrictions are encouraged to contact their banks via email or telephone. Banks are prepared to facilitate requests for repayment assistance tailored to individual financial circumstances.

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Who should borrowers contact if they face difficulties after bank consultation?

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