Why are 142,200 households missing RM40 monthly electricity subsidy?

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Significant Number of Households Have Not Registered for Electricity Subsidy

A substantial 142,200 needy households have not yet registered to receive the federal electricity subsidy of RM40 per month, which commenced on January 1 of this year. The Ministry had initially targeted 208,800 heads of households (KIR) registered under the eKasih system for this aid, but only 66,600 have successfully registered and received the subsidy to date. This leaves a significant gap of 142,200 e-Kasih registered heads of households yet to register with their respective utility companies, namely Tenaga Nasional Berhad (TNB), Sabah Electricity Sdn Bhd (SESB), or Sarawak Energy Berhad (SEB).
Lack of Awareness Regarding Registration Procedures

A primary reason for the low registration numbers is that many eligible households remain unaware of the necessary steps to register for the subsidy through the eKasih system. The eKasih system itself is a national-level database designed to support the planning, implementation, and monitoring of poverty eradication programmes across the country. The confusion surrounding the registration process has prevented a considerable portion of the targeted beneficiaries from accessing this financial assistance.
Challenges with Account Ownership and Identification

Further complicating the registration process are issues related to electricity bill account ownership. Data indicates that some heads of households are unaware of their electricity bill account number because the account may be registered under the name of another family member. Additionally, individuals residing in rented properties often face difficulties as the electricity account is typically registered under the homeowner's name, not the tenant's.
Government Allocation and Eligibility Verification

The government has allocated RM140 million to fund this scheme, which is specifically aimed at assisting the hardcore poor. To address the challenges faced by eligible households, several channels have been established for checking eligibility and obtaining assistance. Interested individuals can verify their eligibility through the Ministry of Energy, Science, Technology, Environment and Climate Change (MESTECC)'s portal or by contacting the My Government Call Center (MyGCC) at 03-8000 8000.
Utility Provider Contact Information

Heads of households can also directly contact their local electricity utility provider for further assistance. For those served by TNB, inquiries can be made at 1-300-88-5454 or at any TNB customer service centre. Consumers in Sabah can reach out to SESB through their helpline at 088-515000 or 15454. Residents in Sarawak can contact their customer care line at 1-300-88-3111 for support with the subsidy registration.

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Why are 142,200 households missing RM40 monthly electricity subsidy?

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