Why are 30 Malaysian umrah pilgrims stranded in Madinah?

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Thirty Malaysian Umrah Pilgrims Stranded in Madinah Due to Travel Agency Issues

Thirty Malaysian umrah pilgrims have been stranded in Madinah, Saudi Arabia, since January 2, with their return flight details unclear. These pilgrims had initially departed for Madinah on December 23, having each paid RM3,500 for their umrah packages, which were booked through a travel agency located in Setapak. Their scheduled return date was January 2.
Travel Agency's Role in the Stranding

The pilgrims purchased their umrah packages from a local travel agency, operated by an individual identified as Chan Bee. This agency is reportedly responsible for the current predicament as the pilgrims have not received any information regarding their return flight. The low price of RM3,500 per package was offered with the claim that the remaining costs would be covered by an unnamed benefactor.
Initial Travel Disruptions and Current Situation

Before their departure from Kuala Lumpur International Airport on December 23, the pilgrims experienced flight delays on three separate occasions. Upon arrival in Madinah, their scheduled return on January 2 did not materialise as planned, leaving them stranded. The situation has caused significant distress among the pilgrims, who are reportedly scared due to the lack of feedback from the travel agency.
Official Complaint and Concern Raised

The issue came to light after a complaint was lodged by Hasinar Zainuddin, the 34-year-old son of one of the stranded pilgrims. He subsequently filed a police report at the Petaling Jaya police station. Ikatan Rakyat Insan Muslim Malaysia president Amir Amsaa Alla Pitchay highlighted the pilgrims' fear and anxiety stemming from the travel agency's silence and lack of communication regarding their return journey.

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Why are 30 Malaysian umrah pilgrims stranded in Madinah?

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